Frequently Asked Questions
Everything you need to know about the gold standard of vodka.
What makes Au Vodka different from other brands?
Au Vodka combines British heritage and luxury ingredients. We distill our vodka five times and filter it through gold to ensure the highest level of purity and a smooth, signature taste.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their gold-standard spirits sooner.
Are your flavored vodkas made with natural ingredients?
Yes, our flavored range, including Blue Raspberry and Fruit Punch, is crafted using high-quality grain and natural fruit extracts to achieve our vibrant colors and bold flavors.
Do I need to be home to sign for my delivery?
Yes. Since we sell alcoholic beverages, an adult of legal drinking age must be present to sign for the delivery and provide a valid ID.
What is your return policy for damaged items?
If your bottle arrives damaged or leaking, please contact our support team within 48 hours of delivery with photographic evidence, and we will arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.